Needs timely answering of questions

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chico1198@yahoo.com
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Needs timely answering of questions

Postby chico1198@yahoo.com » Mon Nov 05, 2012 12:59 am

While I really think that the framework you've created is a wonderful thing, so far I can't say the same about the timeliness of the forum. To date I have asked three separate questions, but I still have yet to get a single reply to any question. I think that to make the forum successful, you need to put a timeout on each question. If not answered by another forum member then one of the Broadleaf team members should step in and make an attempt. In order for me to be successful, and I imagine most others who would use this framework, I need to get timely answers to basic questions. Thanks.

Chris

aazzolini
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Re: Needs timely answering of questions

Postby aazzolini » Mon Nov 05, 2012 10:59 am

We put forth our best effort to reply to questions posed in this forum within a day or two, but please realize that this is a free service we provide to go along with our free software, and we do have other responsibilities that may take priority.

There are many answers to questions on this forum, and we have also dedicated many hours to creating documentation.

If these services don't meet your needs, we offer professional help, which you can find an overview of at http://broadleafcommerce.com/services. Please contact us if we can be of assistance in your project.

chico1198@yahoo.com
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Re: Needs timely answering of questions

Postby chico1198@yahoo.com » Mon Nov 05, 2012 1:35 pm

Thanks for your reply. I do understand that the framework is free, and I do not want to appear like I do not appreciate your efforts. I think you have created a fantastic framework. I hope that one day, if I can learn enough about the framework, I can help out answering questions as well - or perhaps add documentation.

One idea for your documentation page, is it possible to to put a search widget into that area? I read it often and I sometimes have issues remembering where a particular "nugget" resides.

aazzolini
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Re: Needs timely answering of questions

Postby aazzolini » Mon Nov 05, 2012 2:10 pm

That can probably be done.

In the meantime, you can utilize Google's site: prefix. For example, try the following query in Google:

Code: Select all

workflow site:docs.broadleafcommerce.org/current

chico1198@yahoo.com
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Re: Needs timely answering of questions

Postby chico1198@yahoo.com » Mon Nov 05, 2012 4:54 pm

Ah, of course! I always forget about Google's "site:' functionality. Thanks for reminding me! Works like a charm.

aazzolini
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Re: Needs timely answering of questions

Postby aazzolini » Mon Nov 05, 2012 5:56 pm

Great, glad to hear it.

I plan on adding a filter for page name to the sidebar, but I haven't gotten around to it :)

chico1198@yahoo.com
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Re: Needs timely answering of questions

Postby chico1198@yahoo.com » Mon Nov 05, 2012 9:31 pm

I know how that goes. ;)

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Re: Needs timely answering of questions

Postby codylomax » Wed Feb 25, 2015 12:26 am

aazzolini wrote:Great, glad to hear it.

I plan on adding a filter for page name to the sidebar, but I haven't gotten around to it :)

same.

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Re: Needs timely answering of questions

Postby blondeMatrix » Thu Jul 23, 2015 7:00 pm

aazzolini wrote:We put forth our best effort to reply to questions posed in this forum within a day or two, but please realize that this is a free service we provide to go along with our free software, and we do have other responsibilities that may take priority.


I, too, appreciate the efforts of the Broadleaf team. Still, in any open-source software project, coding is only half the story. The other half is building a vibrant community. Key to this is producing good documentation (so far so good), and assisting new users who encounter problems using the software. This breeds success, as these users in turn grow sufficiently competent and confident to assist others. :-)

A suggestion might be to create a roster system, so that all members of the Broadleaf team take their turn in participating in these forums (not just phillipuniverse) Believe me, Broadleaf will truly benefit from the effort.

Keep up the good work!

Thanks,

Chris.


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